digital badge and statement of participation (free)
digital badge (Credly etc) (free)
Open to
Worldwide
Worldwide
Free in
Worldwide
Worldwide
Content written for
Any country
Any country
Summary
An eight-week badged course on communicating well at work, with a full week on listening, active listening, asking effective questions and empathy. It helps anyone who wants to be better understood and to understand colleagues and customers better.
An eight-week course on what makes teams work, including virtual teams, team roles, communication and diversity. It finishes with how to talk about your teamwork experience with employers. Completion earns an Open University badge and 24 CPD points.
Objectives
Practise active listening: focus on the speaker, avoid interrupting, show interest, stay non-judgemental and give feedback
Ask effective questions to check understanding
Read and use non-verbal communication
Handle challenging conversations and communicate across diverse teams
Reflect on your own communication skills and plan how to develop them
Explain why employers value teamwork
Describe the features and challenges of virtual teams
Recognise stages of team development and common team roles
Communicate more effectively to lift team performance
Consider how diversity and cultural norms affect teams
Present your teamwork experience to employers with confidence
Things to know
Content last updated April 2020
Listening and empathy are the focus of Week 2; the rest of the course covers wider communication
Badge requires completing the course and passing the Week 4 and Week 8 badge quizzes
Badge requires sign-up and passing the quizzes
Framed partly around employability, so some content suits job seekers more than experienced leaders
CPD points are UK CPD Standards Office points; check acceptance with your Australian professional body
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