Applies the 4D AI Fluency Framework to everyday small business work such as customer interactions, back-office tasks and operations. Built with PayPal and small business partners, it covers refining work with AI, being transparent about AI use and keeping a human in the loop.
The step after AI Foundations: learners take a workflow they repeat, break it into steps, find where AI adds value and build a practical plan to use AI across that process, turning one-off prompts into repeatable workflows.
Objectives
Apply the 4D Framework to common small business tasks
Use a describe-and-review loop to refine AI-assisted work
Decide what to delegate to AI and check it with appropriate care
Be open with customers about AI use and keep people accountable for outcomes
Map a recurring piece of work into clear steps
Identify which steps AI can help with and which need a person
Turn useful prompts into a repeatable workflow
Build a practical plan for using AI across a real process
Things to know
Examples and partner businesses are US-based.
Anthropic does not publish a duration on the course page.
Uses ChatGPT specifically.
Course is about 80 minutes; the full learning path with assessment is listed at 1h 50m.
Badge requires passing an assessment at 80% or higher.
Lesson-level module titles are only visible after enrolling; the public page lists the course plus its assessment.
OpenAI says badges and certificates of completion are not certifications and do not guarantee eligibility for a future OpenAI Certification.
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