digital badge (one Trailhead badge per module) (free)
Open to
Worldwide
Worldwide
Free in
Worldwide
Worldwide
Content written for
Australia
Any country
Summary
A short, free Australian Government course that walks employers and managers through hiring, from deciding whether to hire to inducting, developing and keeping good staff. It is grounded in Australian workplace law and entitlements.
An eleven-module trail built on Salesforce's Great Manager Model, covering coaching, feedback, career conversations, engagement and retention, delegation and one-on-ones. It helps new and existing managers develop and keep good people.
Objectives
Understand the steps in the hiring process
Decide if hiring a new employee is the best option
Understand employee entitlements and employer obligations
Attract good applicants and conduct interviews
Select a candidate and make an offer of employment
Induct employees, develop their skills and hold onto strong performers
Coach and develop team members
Give and receive useful feedback
Hold career development conversations
Build engagement and retain talent
Delegate and hold people accountable
Run productive one-on-one meetings
Things to know
Duration comes from the Online learning centre's general statement that courses take around 20 to 40 minutes; 0.5 hours is the midpoint
No certificate is mentioned on the course page
Module titles are not published on the course page
Content reflects Australian law, so it is less useful outside Australia
No content update date could be confirmed on the course page
Framed around Salesforce's own management model and V2MOM method
Trail page did not state a cost; free status comes from the Trailhead home page
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