digital badge (one Trailhead badge per module) (free)
digital badge (Credly etc) (free)
Open to
Worldwide
Worldwide
Free in
Worldwide
Worldwide
Content written for
Any country
Any country
Summary
An eleven-module trail built on Salesforce's Great Manager Model, covering coaching, feedback, career conversations, engagement and retention, delegation and one-on-ones. It helps new and existing managers develop and keep good people.
An eight-week course on what makes teams work, including virtual teams, team roles, communication and diversity. It finishes with how to talk about your teamwork experience with employers. Completion earns an Open University badge and 24 CPD points.
Objectives
Coach and develop team members
Give and receive useful feedback
Hold career development conversations
Build engagement and retain talent
Delegate and hold people accountable
Run productive one-on-one meetings
Explain why employers value teamwork
Describe the features and challenges of virtual teams
Recognise stages of team development and common team roles
Communicate more effectively to lift team performance
Consider how diversity and cultural norms affect teams
Present your teamwork experience to employers with confidence
Things to know
Framed around Salesforce's own management model and V2MOM method
Trail page did not state a cost; free status comes from the Trailhead home page
Needs a free Trailhead account to earn badges
No update date is shown on the trail page
Badge requires sign-up and passing the quizzes
Framed partly around employability, so some content suits job seekers more than experienced leaders
CPD points are UK CPD Standards Office points; check acceptance with your Australian professional body
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