A 30-minute module on bringing empathy into everyday work with a team, from how you communicate to building connection and looking after yourself. It helps team leads and anyone who works closely with others show empathy in practical ways.
An eight-week course on what makes teams work, including virtual teams, team roles, communication and diversity. It finishes with how to talk about your teamwork experience with employers. Completion earns an Open University badge and 24 CPD points.
Objectives
Bring empathy into your daily leadership practices
Communicate with your team in an empathetic way
Encourage connection and build camaraderie
Have empathy for yourself
Explain why employers value teamwork
Describe the features and challenges of virtual teams
Recognise stages of team development and common team roles
Communicate more effectively to lift team performance
Consider how diversity and cultural norms affect teams
Present your teamwork experience to employers with confidence
Things to know
Short, about 30 minutes
Written for leaders, though most of it applies to any team member
Sits in Trailhead's 'Lead During Challenging Times' trail
No last-updated date is shown
Badge requires sign-up and passing the quizzes
Framed partly around employability, so some content suits job seekers more than experienced leaders
CPD points are UK CPD Standards Office points; check acceptance with your Australian professional body
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