Delivering Exceptional Customer Support
Delivering Exceptional Customer Support is a self-paced online course delivered by HubSpot Academy. It is free, takes about 1.1 hours, and awards a none stated (not stated).
FreeChecked on 29 September 2026
- Relevance to work
- 1.8 / 3
- Cost and access
- 2 / 2
- Provider
- 1.6 / 2
- Credential
- 0.6 / 1.5
- Currency
- 1.05 / 1.5
- Total
- 7 / 10
Provider learner rating: Not published by the provider
Key facts
| Cost | FreeCourse page shows the course as free on 29 Sep 2026. HubSpot Academy states it is free to sign up. A free HubSpot Academy account is needed to take the lessons and quizzes. |
|---|---|
| Time | 1.1 hours (provider stated) |
| Level | Not stated |
| Format | self-paced online |
| Prerequisites | none |
| Credential | none stated (not stated) |
| Open to | Worldwide |
| Free in | Worldwide |
| Content written for | Any country |
| Last checked | 2026-09-29 |
Topics:Service and customers
Things to know
- The page says 5 lessons but lists only 4 titles, one of which is a feedback survey
- No certificate or badge is mentioned on the course page; HubSpot's formal certifications are separate courses
- Examples reference HubSpot's own support approach, though the skills are not tied to HubSpot software
- No last-updated date is shown
Summary
A short video course on what good customer support looks like, from the core competencies of a support rep to a three-stage case framework and managing your time against service levels. It suits new support staff and small business owners who handle customer questions themselves.
You will be able to
- Describe the key competencies of an exceptional customer support representative
- Use issue discovery, troubleshooting and consultation to work a support case
- Manage your time against service level agreements
- Track support metrics to lift productivity and customer satisfaction
Modules
- Understanding Customer Support Competencies
- HubSpot's Support Case Framework
- Managing Your Time as a Customer Support Rep
- Survey: Delivering Exceptional Customer Support
Who it suits
Customer support representatives, people starting a support career and small business owners who look after their own customers.
Who is behind it
- Delivered by
- HubSpot Academy (instructor Adriti Gulati)
- Hosted on
- academy.hubspot.com
- Funded by
- Not stated
- Partners
- Not stated
Related courses
Questions
- Is Delivering Exceptional Customer Support free?
- Yes. It is free for anyone, anywhere in the world; the none stated costs not stated. Course page shows the course as free on 29 Sep 2026. HubSpot Academy states it is free to sign up. A free HubSpot Academy account is needed to take the lessons and quizzes. Checked 29 September 2026 against the provider's own page.
- How long does it take?
- About 1.1 hours (provider stated).
- Do you get a certificate?
- Yes. It awards a none stated, not stated.
- Who is it for?
- Customer support representatives, people starting a support career and small business owners who look after their own customers.
- Can I take it from outside Australia?
- Yes. It is open worldwide. It is free in: Worldwide.
Sources
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